Shipping policy

At Navea, we are dedicated to providing a seamless, transparent, and highly dependable shipping experience. We work diligently to ensure that your premium caps arrive safely and right on schedule.

1. Shipping Destinations

Currently, our delivery services are strictly limited to the United States (USA). We do not process or ship orders to any addresses outside of the US at this time.

2. Shipping Costs

We proudly offer Free Shipping on all orders delivered within the United States. There are absolutely zero hidden charges, and you do not need to meet any minimum purchase threshold to enjoy this benefit.

3. Delivery Timelines

We prioritize processing your orders as swiftly as possible. Our fulfillment schedule for deliveries across the United States is structured as follows:

  • Order Cut-Off Time: 5:00 PM (CT)
  • Order Handling (Processing) Time: 1 to 2 Business Days (Monday – Friday). Orders submitted after the 5:00 PM CT cut-off, or during weekends and public holidays, will begin processing on the next available business day.
  • Transit (Shipping) Time: 4 to 6 Business Days (Monday – Friday). We utilize FedEx as our primary carrier to guarantee secure and reliable delivery.
  • Total Estimated Delivery Time: You can expect your package to arrive within 5 to 8 Business Days from the moment your order is successfully confirmed.

4. Order Tracking

Yes, we provide full tracking visibility for all shipments. As soon as your order is dispatched from our facility (usually within 1-2 business days), you will receive a shipping confirmation email containing a unique tracking number. You can use this code to monitor your package's transit progress directly to your doorstep.

5. Taxes and Duties

For our customers in the US, the final price displayed at checkout is all-inclusive. Navea absorbs all standard shipping expenses, guaranteeing that you will not face any unexpected taxes, customs duties, or surprise delivery charges upon receiving your package.

6. Lost or Delayed Packages

While we partner with highly trusted shipping carriers, rare and unforeseen delays can occasionally happen due to external factors. If your package is significantly delayed beyond our estimated delivery window, or if you suspect it has been lost in transit, please reach out to our customer support team immediately. We will coordinate directly with the carrier to investigate and resolve the issue as quickly as possible.

7. Contact Us

If you have any further questions regarding our shipping procedures, need to update your order details, or wish to check your delivery status, our support team is always available to assist you: