FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to the Navea FAQ page. We are dedicated to providing total clarity and ensuring a smooth, premium shopping experience for all our customers across the United States. If you cannot find the answer to your question below, please do not hesitate to reach out to our support team.

Question #1 What kind of products do you sell?

Answer: At Navea, we specialize in high-quality, modern, and minimal caps designed exclusively under our own brand. Our focus is on providing premium headwear that perfectly balances everyday comfort with contemporary style.

Question #2 How long will my order take to arrive?

Answer: We work efficiently to fulfill and dispatch your order as quickly as possible. Our standard delivery timeline within the US is as follows:

  • Order Cut-off Time: 5:00 PM (PT)
  • Processing Time: 1 to 2 Business Days (Monday – Friday)
  • Transit Time: 4 to 6 Business Days (Monday – Friday)
  • Total Estimated Delivery: 5 to 8 Business Days

Question #3 Do I have to pay for shipping?

Answer: No, you do not. We proudly provide Free Shipping on all orders delivered within the United States. The price you see at checkout is final, with absolutely no hidden fees.

Question #4. Where is Navea located, and where do you ship?

Answer: Navea is headquartered at 532 W 111th St, New York, NY 10025, USA. Currently, our shipping services are exclusively available to customers residing within the United States.

Question #5. Can I modify or cancel my order after placing it?

Answer: Yes, we offer a strict cancellation window. You have 24 hours from the time you place your order to request a cancellation or modification. If you need to make changes, please email us immediately at support@navea.shop for prompt assistance.

Question #6. What is your return policy?

Answer: We offer a generous 30-day return window starting from the date of delivery. To be eligible for a return, the cap must be in its original, unused condition with all tags attached. Please note that for returns related to customer remorse (e.g., change of mind), the customer is responsible for the return shipping costs.

Question #7. Is there a restocking fee for returns?

Answer: No. We do not penalize our customers for returns. There is a $0.00 restocking fee on all eligible returned items.

Question #8. When will I receive my refund?

Answer: Once we receive and thoroughly inspect your returned item at our facility, we will immediately begin processing your refund. It typically takes up to 7 business days for the approved funds to reflect in your bank account. All refunds are issued in US Dollars (USD $).

Question #9. Do you provide order tracking?

Answer: Yes, absolutely. As soon as your order is dispatched from our fulfillment center, you will receive an email containing your unique tracking number, allowing you to monitor your delivery status step-by-step.

Question #10. What payment methods do you accept?

Answer: To ensure a secure and hassle-free experience, we currently offer Cash on Delivery (COD) as our exclusive payment method. This means you do not need to make any online payments during checkout; you simply pay in full when the package is delivered to your door.

Question #11. How can I reach customer support?

Answer: We are always here to help! You can reach out to our dedicated support team via email at support@navea.shop or by calling +1 (212) 663-6021. We aim to respond to all customer inquiries within 24 hours during regular business days.

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